Current Events
USPTO is experiencing an enterprise wide issue. Users are reporting being unable to connect to the USPTO network and receiving the error "revocation status of the smartcard could not be determined". Support groups are troubleshooting this situation, but other impacts include share drive mapping issues, SharePoint access issues, and other applications may have impacts as a result of this situation. Users are advised not to contact the Service Desk at this time. Due to the High Call Volume that the OCIO Service Desk is experiencing, there are reports of some users receiving busy signals when calling. For assistance, the following workarounds may offer solutions, but have had varying success levels depending on the situation:
All users:
- Reboot the workstation – first step.
- Remove the PIV at login and place it back in the PIV reader and attempt login again (this may need to be attempted multiple times).
- If you have a Fob: Select the RSA Fob login option on AnyConnect, and once logged in with the fob, ignore any messaging to lock or unlock the workstation.
SOHO users only:
- Disconnect SOHO.
- Log in using the PIV (may need to try multiple times as noted in 1 above).
- Reconnect the SOHO router.
- Do NOT try to authenticate when the windows prompt tells you to.
Posted at 06:51AM May 14, 2020 in Current Status |