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Current and planned system outages
Check this page for the latest information on operating status and availability of Online Business Systems. For Standard Hours of Availability for Online Business Systems, System Descriptions, and Operating Requirements/Compatibilities, see the links at left.
Advisory (10Feb2017) Wrong General Deposit Account Number Displayed on Electronic Acknowledgement Receipts
Due to an integration issue between EFS-Web and the USPTO's new payment system, electronic Acknowledgement Receipts for EFS-Web submissions between June 2, 2016 – September 17, 2016, may display the wrong general deposit account number for fee pre-authorization(s).
To address this issue, the USPTO is generating corrected Acknowledgement Receipts that display updated general deposit account information to replace the previously generated Acknowledgement Receipts that have the wrong deposit account number in the respective application’s Image File Wrapper (IFW). By March 2017, the corrected receipts will be visible in Private PAIR with the document description of “EFS Acknowledgment Receipt (Corrected)” (doc code: N417.CORR), therefore it is not necessary for applicants to request a corrected Acknowledgement Receipt.
EFS-Web submissions are impacted if they meet ALL of the following criteria:
· The EFS-Web submission was submitted between June 2, 2016 – September 17, 2016;
· A general deposit account was applied to authorize the Office to charge any missing fees;
· Payment was processed using the new payment system, Financial Manager; and
· Payment method for online processing was different than the general deposit account number, i.e., (1) you paid with credit/debit card or EFT and applied a general deposit account; or (2) you paid with a deposit account and used a different deposit account for pre-authorization.
If you received an adverse action as a result of this error, please contact the business unit that sent the action. If you have questions, please contact the EBC (Patent Electronic Business Center) at 1-866-217-9197, Monday through Friday from 6AM - Midnight ET, or email email@example.com.
Posted at 12:10PM Feb 10, 2017 in Current Status |
OEMS Maintenance, MyUSPTO Account Maintenance, Trademark System Maintenance, myUSPTO.gov and Fee Processing, Systems Maintenance
The Order Entry Management System (OEMS) maintenance originally scheduled to begin 12:01 a.m., Saturday, February 18 has been postponed.
The USPTO will provide more information once the maintenance has been rescheduled.
The USPTO is performing monthly MyUSPTO (my.uspto.gov) account maintenance beginning at 12:01 a.m., Friday, February 24 and ending at 3 a.m., Friday, February 24 ET.
Registration for new MyUSPTO accounts will not be available during the maintenance. The maintenance will also impact the ability for Financial Manager users to add new users or make changes to user permissions for stored payment methods.
The USPTO will perform maintenance on the Trademark TMNG System beginning at 12:01 a.m., Friday, February 24 and ending at 6 a.m., Friday, February 24 ET.
TMNG-IDM, and Trademark Official Gazette (TMOG) will be unavailable, however, the PDF version of the gazette will be available during the maintenance period.
Trademarks Search and Document Retrieval (TSDR) will be available with reduced functionality during the maintenance period.
The maintenance will also prevent use of the Trademark Electronic Application System (TEAS) initial application forms.
The USPTO will perform system maintenance beginning at midnight and ending at 5:30 a.m., Saturday, February 25 ET.
The my.uspto.gov website will be unavailable during the maintenance period.
The maintenance will cause an outage to Financial Manager, an outage to Patent Maintenance Fee Storefront, and interruption to payment processing for USPTO storefronts. Users of the following systems should not attempt to make a payment during the maintenance period:
For Patent Customers:
For more information about filing documents during an outage, please visit https://www.uspto.gov/patents-application-process/filing-online/filing-documents-during-outage. If you have questions, please contact the EBC (Patent Electronic Business Center) at 1-866-217-9197, Monday through Friday from 6AM - Midnight ET, or email firstname.lastname@example.org.
For Trademark Customers:
If your deadline is today and the document requiring a fee payment cannot be filed electronically, you must use an alternative method of filing. Please visit the Outage Page for information concerning Trademark alternative filing methods. Account holders will still be able to pay the required fees via those accounts. In addition, forms that do not require a fee payment can still be filed. If you have any questions, contact the TEAS Team by email at TEAS@uspto.gov .
For TTAB Customers:
If your deadline is today and the document cannot be filed electronically, you must use an alternative method of filing. Please visit the Outage Page for information concerning TTAB alternative filing methods. If you have any questions, contact the TTAB Assistance Center during normal business hours by phone at 571-272-8500 or email TTABInfo@uspto.gov.
The USPTO will perform maintenance affecting the following systems beginning at 00:01 a.m., Sunday, February 26 and ending by 23:59 p.m., Sunday, February 26 ET.
The systems listed below will be unavailable during the maintenance period:
The systems listed below may be unavailable during the maintenance:
Global Dossier and One Portfolio Dossier will not be able to retrieve the Document Images, but will otherwise remain available during the maintenance period.
The maintenance will cause an outage and payment processing for USPTO storefronts. Users of the following systems should not attempt to make a payment during the maintenance period:
For Patent Customers:
During the maintenance period, EFS-Web applicants may file new patent applications and follow-on submissions without fees. However, please do not file ePetitions, eTerminal Disclaimers, Web 85b, or any submissions which require fee payment at time of submission, since these will fail without successful payment.
During the maintenance period, if you need to file patent applications or submissions, please use an alternative filing method.
If you have questions, please contact the EBC (Patent Electronic Business Center) at 1-866-217-9197, Monday through Friday from 6 a.m. - midnight ET, or email email@example.com.
Posted at 10:40AM Feb 21, 2017 in Planned Events |