USPTO Systems Status and Availability

Check this page for the latest information on operating status and availability of Online Business Systems. For Standard Hours of Availability for Online Business Systems, System Descriptions, and Operating Requirements/Compatibilities, see the links at left.

Current Status

Thursday Nov 15, 2018

Current Events

Intermittent TSDR Issues During High-volume Usage Times

Due to high-volume usage, you may experience intermittent issues on the Trademark Status and Document Retrieval (TSDR) system between 6 – 8 a.m. ET. Refreshing your web browser should resolve the issue. If you still need assistance accessing a document, email teas@uspto.gov and include your serial number, the document you are looking for, and a screenshot of any error messages you have received. As of Oct. 4, 2018, bulk data customers should no longer obtain direct access to TSDR data through tsdrsec.uspto.gov. There are two alternative ways to receive bulk data from TSDR.

Authentication Change for EFS-Web and Private PAIR

EFS-Web and Private PAIR users now have a new, safer, and simpler login. The USPTO is moving from using PKI certificates for two-factor authentication because the PKI software vendor will no longer support the authentication software product after the end of 2018. With this in mind, the USPTO now offers users better security with the new, two-factor authentication method using USPTO.gov accounts.? The new method grants access to multiple USPTO systems with one consolidated sign-in and eliminates shared credentials by providing practitioners and their support staff with their own USPTO.gov accounts.

The Migration Tool is now available for existing PKI digital certificate holders (registered practitioners and independent inventors) to link their USPTO.gov accounts to their current PKI digital certificates. To successfully migrate, users must already have a USPTO.gov account. If you do not already have one, create a USPTO.gov account and opt-in for two-step authentication. Please follow the step-by-step instructions to migrate and allow 1–2 business days after you finish the migration steps for the process to complete; you can then use your USPTO.gov account to sign in to EFS-Web and Private PAIR. Customer Numbers associated with the PKI certificate will be migrated to the linked USPTO.gov account. PKI certificates can still be used to sign in to EFS-Web and Private PAIR as well.

In November 2018, the Sponsorship Tool will be available for registered practitioners to sponsor their support staff to work on their behalf by giving them access/sponsorship. The support staff individual must have already created a USPTO.gov account and set it to two-step authentication in order to be sponsored by a practitioner. After the sponsorship is complete, the support staff individual will be able to access the Patent Electronic System using their USPTO.gov account. To prepare for sponsorships, review the Patent Electronic System Access Document as the source document for additional information on the authentication, sponsorship, and verification for accessing the patent electronic systems.

Please note that there are new URLs for EFS-Web and Private PAIR for signing in using your USPTO.gov account. You will need to update any bookmarks to the new URLs below:

 

We welcome attendees to register for multiple information sessions (link is external) related to this Authentication Change, because new information will be added as it becomes available.

For additional information, visit Authentication Change for EFS-Web and PAIR.

If you need assistance creating your USPTO.gov account, please call the USPTO Contact Center (UCC) at 800-786-9199. For assistance with migration, please contact the Patent Electronic Business Center at ebc@uspto.gov or 866-217-9197.

Planned Events

Friday Nov 16, 2018

Trademark Systems Maintenance and MyUSPTO Maintenance affecting EFS Web, Private PAIR, and Financial Manager

Trademark Systems Maintenance

The USPTO will perform maintenance on the Trademark Next Generation (TMNG) systems beginning at 10 p.m., Saturday, November 17 and ending at 5:30 a.m., Sunday, November 18 ET. The following systems will be impacted:

  • Trademark Official Gazette (TMOG) will not be available. Users can access recent portable document format (PDF) versions of the gazette on the Trademark Official Gazette webpage. For archived PDF versions of gazettes dating back to 2001, visit the archived editions page.
  • Trademark Status and Document Retrieval (TSDR) will be available with reduced functionality.
  • Trademark Electronic Application System – International will not be available.

 

MyUSPTO Maintenance affecting EFS Web, Private PAIR, and Financial Manager

The USPTO is performing monthly MyUSPTO maintenance beginning at 12:01 a.m., Saturday, November 17 and ending at 6 a.m., Saturday, November 17 ET. New users will not be able to register for a USPTO.gov account during maintenance. Access to EFS-Web, Private PAIR, and the migration and sponsorship tools using a USPTO.gov account will be unavailable. Please authenticate using a PKI certificate during the outage period:

 

The maintenance will also affect the ability for Financial Manager users to add new users or make changes to user permissions for stored payment methods during the maintenance period.

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