Topic: Customer Perceptions of Patent Quality and New Customer Experience (CX) Initiative
The USPTO’s Patent Quality Chat webinar closes out its 2018 series on December 11, from noon – 1 p.m. ET, with "Customer Perception of Patent Quality and New Customer Experience (CX) Initiative"
Join us this month to hear about how the USPTO measures and monitors customer perceptions of patent examination quality, and learn of the Office’s new initiative related to customer experience. We will be discussing the most recent findings from the semi-annual external quality survey and how the information is used in conjunction with our internal quality review program. We look forward to hearing your thoughts and answering your questions about how the USPTO uses customer feedback to drive quality improvements. Please send your input and questions to email@example.com before and during the event.
This webinar would be of interest to all those involved in patent prosecution, measuring patent quality, or incorporating user feedback in quality improvement activities.
No registration is necessary to attend; the Webinar Link to join is available in the left margin.
The Patent Quality Chat webinar series is presented as a part of the USPTO’s continuous efforts to improve patent quality.
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