July 25, 2024 – 4 P.M. ET UPDATE

July 25, 2024 – 4 P.M. ET UPDATE

Current Status

As of this morning, unless you are on leave or have an excused absence, all employees impacted by the CrowdStrike IT outage should be back online or have an appointment scheduled to resolve the issue.

If your computer is still impacted, and you are not actively working through resolution, please call the IT service desk at 571-272-9000 or email servicedesk@uspto.gov right away. Impacted employees who are returning from leave, or an excused absence should also contact the IT service desk.

Phone lines are open, and technicians are available to assist you with minimal wait times.

We have ended the ability to claim outage-related time. Employees still impacted are authorized to claim up to 4 hours of outage-related time for July 25. If you are in a situation that requires special consideration, please contact your BU head or deputy BU head. See the FAQs for more specific information on timekeeping.

We have plenty of IT personnel standing by to help any remaining impacted employees. Starting Friday (7/26), please contact the Service Desk for all issues, including any CrowdStrike-related issue. 

For more information on topics like timekeeping, working with an IT technician to resolve your outage, or dealing with non-CrowdStrike-related IT issues, please visit the USPTO CrowdStrike outage FAQ page or contact your direct supervisor.

Thank you for your patience and support.

This is likely our last System 411 update for the CrowdStrike issue. We appreciate your patience and attention to this information as we worked through the outage over the past several days. 

All previously shared information is now available on the CrowdStrike outage FAQ webpage.


Last updated: Friday, Jul 26, 2024 at 8:28 AM ET
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Past status updates:

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Unless otherwise indicated, all systems should be operating normally.

Issues impacting external customers are available on the System status platform.