July 24, 2024 –7
P.M. UPDATE
Current Status
As of 4 p.m. ET today, we project less than 1,500 USPTO employees
remain offline due to the faulty CrowdStrike code.
At this time all remaining employees impacted by the
CrowdStrike IT outage should be planning to visit a USPTO facility tomorrow
(July 25) for onsite resolution or have a virtual appointment scheduled to get their
laptop fixed. Virtual appointments are available from 6:30 -11 a.m. ET. You can
find detailed information about onsite service and virtual appointments on our CrowdStrike outage
FAQ webpage.
If you are
one of the remaining employees who are still impacted, please call the IT
service desk at 571-272-9000 or email servicedesk@uspto.gov. Phone lines will
be open starting at 11 a.m. ET on Thursday, July 25.
We are ending the ability to claim outage-related time tomorrow. Employees still impacted
will only be able to claim up to 4 hours of outage-related time. If you are in
a situation that requires special consideration, please contact your BU head or
deputy BU head. See the FAQs for more specific
information on timekeeping.
We have
plenty of IT personnel standing by to help any remaining impacted employees.
For more
information on how to schedule appointments, how to deal with non-outage
related IT problems, and other issues, please visit our FAQ Page or contact your
direct supervisor.
Scam Caution
- Upon joining a virtual appointment, or
receiving a call back, request that the technician confirm your workstation ID
before proceeding with the call. Note, if the technician is unable to
accurately repeat your workstation ID without your assistance (i.e. they ask
you to confirm it) please end the call. - Our IT technicians will never ask for
payment information. - Employees are not required to be on video
for the call, though some IT personnel may ask to use video calling, such as
FaceTime, so they can view your screen as they walk through instructions.
We will
publish our next update tomorrow to the System 411 page.
All previously shared
information is now available on the CrowdStrike outage
FAQ webpage.