System 411

Maintenance impacting Network Shared Drives

The OCIO will perform maintenance impacting the Network Shared Drives used by all USPTO workstations beginning at 12:01 a.m., Sunday, July 15 and ending at 7 a.m., Sunday, July 15 ET. This will include an extended outage to the Trademark FAST systems.  

During the maintenance period, users will not be able to access their H: drive for personal storage, their S: drive for departmental shared data, or the Trademark L: drive. Other Network Shared Drives used by users and groups will also be unavailable during the maintenance period.  

Trademark examiners will not be able to use FAST1, FAST2, or Madrid during the maintenance period. Some actions in IFW will not be available. Some examiners may routinely save Patent or Trademark documents for work in progress to their H: drive. During the maintenance period, the H: drive will not be available.  

Below is a detailed list of drives and systems which will be unavailable during the maintenance period: 

·         Network H: drives used for storing personal files.

·         Network S: drives used for storing departmental files and packages.

·         The Trademark L: drive including templates for FAST

·         Most Network Shared Drives (CIFS drives), including drives that start with the following designations:\\nsx-orgshares, \\cifs001, \\cifs002, \\cifs003, \\cifs004, \\cifs005, and \\cifs006

·         First Action Systems for Trademarks 1 (FAST 1)

·         First Action Systems for Trademarks 2 (FAST 2)

·         Form Paragraph Editor Program (FPEP)

·         Image File Wrapper (IFW)

·         Tradeups

·         Madrid MCRP (Madrid) 

After the scheduled maintenance, users should have access to their network drives with no additional actions required. However, if you cannot access a drive impacted by the maintenance, you should try the following:

1. Run the Remote Access Troubleshooting tool which is on your workstation's desktop
2. Reboot your workstation