High Call Volume to the OCIO Service Desk
Due to extremely high call volume, callers may experience longer than normal wait times.
If you are a Trademarks caller you should press 3 for the Trademarks queue. All other callers are strongly encouraged to send an email, documenting your specific IT issue to Service Desk 9000 and cc: your supervisor, if appropriate. You will receive an automated system generated e-mail with your Service Desk Tracking Number. Alternatively, callers may leave a voicemail message when prompted.
If you decide to remain on the line, your call will be assigned to the next available analyst in the order it was received.
Posted at 05:16AM Aug 17, 2015 in Current Status |