Tuesday Jun 30, 2020
Current Events
Network Connectivity Issues
CIO has indicated that some users are experiencing connectivity issues and is working to resolve the issue. Users who are still unable to reconnect VPN, please follow steps below:
- From the Cisco AnyConnect Secure Mobile Client, switch from Alexandria + PIV to UL + PIV and login with your credentials
- Once you are connected, disconnect and switch back to Alexandria + PIV and login with your credentials.
- Alternatively, if users do not have a UL + PIV profile and continue to have issues connecting, enter the following into the Connect field within the Cisco AnyConnect VPN:
- For UL + PIV https://vpnportal.uspto.gov/ul+piv
OR
- For AD + RSA https://vpnportal.uspto.gov/ul+ad+rsa
HRConnect Error
HRConnect users are now able to save their Personnel Actions Transactions in the system. The Department of Treasury has resolved the earlier issue.
Any other issues or questions please reach out to HRConnect_Support@uspto.gov. Thank you!
Posted at 03:24AM Jun 30, 2020 in Current Status |