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Current and planned system outages
EFS-Web, Private PAIR, Public PAIR, and TEASi Issues
Customers using Internet Explorer 9 and 10 are reporting they are unable to download PDF documents provided by the USPTO. This includes forms listed on the forms web page, last 40 Acknowledgement Receipts from EFS-WEB, and Image File Wrapper documents from Private and Public PAIR. The following message is displayed when the error occurs: “Filename.pdf couldn’t be downloaded.”
Microsoft’s Knowledge Base has an article describing the issue and how to correct it. It can be found on the following page:
http://support.microsoft.com/kb/2549423. Microsoft is the best source of information for questions related to the functioning of their software.
The issue can also be circumvented by using another browser such as Mozilla Firefox.
Please contact the EBC at 1-866-217-9197 / 571-272-4100 or via email at EBC@USPTO.GOV for assistance.
We are currently experiencing technical difficulties with our payment system for customers using the Subsequent Designation form. Users of this form may receive an “Internal Failure” error message after submitting payment information. Although the financial portion of the transaction completed, a technical glitch prevented the subsequent designation form from updating with the payment information. The problem is being addressed by staff at the USPTO. We sincerely apologize for any inconvenience this may cause. If you received this error message, please e-mail Madrid Processing Unit at firstname.lastname@example.org immediately and include the following information: (1) your name, (2) telephone number, (3) date of submission and (4) international registration number.
Posted at 12:41PM Mar 26, 2013 in Current Status |