USPTO Systems Status and Availability

Thursday Apr 20, 2023

Current Events

Microsoft 365 Apps Unavailability  

The USPTO is currently focusing their investigation on high CPU utilization that is occurring on the components which facilitate the back-end API calls for the navigation headers and features. The USPTO is changing some specific configurations which were part of a service update that occurred on Monday, April 17. This might provide relief whilst we continue to investigate the source of the high CPU utilization.

During this time, some users may be unable to view or access Microsoft 365 apps or services. The impacted services may include, but are not limited to:

  • Microsoft 365 Online apps - Users may be unable to access Microsoft 365 web apps, such as Excel Online. Additionally, the search bar, may not appear in any Office Online service.
  • SharePoint Online - Users may be unable to view the settings gear, search bar and waffle.
  • Microsoft Planner - Users may be unable to access Microsoft 365 web apps through Microsoft Planner.
  • Outlook on the web - Users may experience slowness or latency when accessing or using the service.
  • Microsoft Project for the Web - Users may be unable to view the waffle menu, settings, and help content.
  • Microsoft Teams - Users may be unable to access the Microsoft Teams admin center and unable to download attendance reports
  • Exchange Online
  • Yammer
  • Enterprise