Current Events
Unexpected TEAS and TEASi Outage
The USPTO is currently experiencing technical difficulties with USPTO.gov and you may be unable to log in and submit forms through the Trademark Electronic Application System (TEAS) and Trademark Electronic Application System International (TEASi). We are working to restore service as quickly as possible. At this time, we don’t know when services will be fully restored, but additional information will be posted as soon as it’s available.
If your deadline is today and you are unable to file your document using TEAS or TEASi, we recommend you fax your documents to us at 571-273-8950. Use the fax cover sheet and follow the 'faxing your documents' guidance on the alternative method of filing webpage to meet your deadline. Contact the TEAS team with any questions at our email TEAS@uspto.gov and include “filing deadline today” in the subject line.
TEAS Form Issues
Following system maintenance on Sunday, March 7, we discovered an issue that may prevent you from successfully completing your TEAS form filing. Use the following steps to avoid errors:
- Close out of all currently open browsers. Use only one browser window when accessing TEAS.
- Clear your browser’s cache. Follow the links to find instructions for specific browsers:
o Chrome: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
o Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
o Internet Explorer: https://support.microsoft.com/en-us/topic/view-and-delete-your-browsing-history-in-internet-explorer-098ffe52-5ac9-a449-c296-c735c32c8678
- Access the forms using the links on the TEAS form index webpage. Do not use any bookmarked links that are saved to your computer
If you continue to experience difficulties, email TEAS@uspto.gov. Include your Serial/Registration Number and a screenshot of the error you are receiving.
Issue affecting second factor authentication
During our system maintenance on Saturday, March 6, we discovered an issue affecting your second factor authentication. If you are using an authentication application to receive your two-factor authentication PIN, you need to enable and set up your application prior to signing in. You will not see the authentication application as a selection option until you complete the reconfiguration. If you have already been locked out, please wait 20 minutes for your account to unlock automatically before following the instructions below.
Steps to enable and set up your code generator (authentication application):
1. Locate your authentication application on your mobile device.
2. If your authentication application already has your USPTO.gov account email listed, you will need to delete the email account from your authentication application before enabling and setting up the account (if you don’t remove it, you will have PINs being generated on both accounts).
3. Log in to MyUSPTO by entering your user ID and password.
4. During two-step authentication, select to receive the code through another method: “Email” or “Mobile Device.”
5. Enter the two-factor authentication PIN into the “authentication code” box to complete sign in.
6. Select your user name in the upper right-hand corner of the screen.
7. Select “Account” from the drop down options.
8. On the “Two-step authentication” section of the account page, find the section labeled “Code generator (Authenticator app.)” and click the “Enable and set up” button.
9. Follow the configuration instructions to complete the configuration process.
10. Select save button
Once you have completed the enable/set up process, your authentication application should work as expected. If you need additional assistance, dial 1-800-786-9199 (toll-free) and choose option 3, then option 4, for MyUSPTO.
Posted at 08:14AM Mar 16, 2021 in Current Status |