Current Events
TEAS Form Issues
Following system maintenance on Sunday, March 7, we discovered an issue that may prevent you from successfully completing your TEAS form filing. Use the following steps to avoid errors:
- Close out of all currently open browsers. Use only one browser window when accessing TEAS.
- Clear your browser’s cache. Follow the links to find instructions for specific browsers:
o Chrome: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
o Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
o Internet Explorer: https://support.microsoft.com/en-us/topic/view-and-delete-your-browsing-history-in-internet-explorer-098ffe52-5ac9-a449-c296-c735c32c8678
- Access the forms using the links on the TEAS form index webpage. Do not use any bookmarked links that are saved to your computer
If you continue to experience difficulties, email TEAS@uspto.gov. Include your Serial/Registration Number and a screenshot of the error you are receiving.
Issue Affecting Second Factor Authentication
During our system maintenance on Saturday, March 6, we discovered an issue that may affect your second factor authentication. If you are using an authentication app. to receive your 2 factor authentication PIN, you will need to reconfigure your app. prior to using it to sign in. The USPTO is running a script every 20 minutes to unlock accounts. If you have already been locked out please wait 20 minutes for your account to unlock automatically before following the instructions below.
Steps to reconfigure your code generator (authentication app):
- Log in to MyUSPTO, entering user ID and password.
- During two-step authentication, select to receive the code via “Email” or “Mobile Device” (Do not select “Code generator“ Authenticator app.).
- Enter the 2 factor authentication PIN into the “authentication code” box to complete sign in.
- Select your user name in the upper right-hand corner of the screen.
- Select “Account” from the drop down options.
- On the ”Two-step authentication” section of the account page, find the section labeled “Code generator (Authenticator app.)” and click the “Reconfigure” button.
- Follow the configuration instructions to complete the configuration process.
Once you have completed the reconfiguration, your authentication app. should work as expected. If you need additional assistance, dial 1-800-786-9199 (toll-free) and choose option 3 then option 4 for MyUSPTO.
EFS-Web Payments- March 8
Notice to EFS-Web filers. We are aware of an issue some customers have experienced when paying fees through EFS-Web and not receiving a receipt. Financial Manager users should check their Financial Manager Stored Payment Method to verify if the fee was successful before trying to resubmit their filing/payment, and customers who are paying as a' guest' using a credit card, should check with their card issuer to ensure the payment was successful before attempting to refile/resubmit a CC payment.
Posted at 10:09AM Mar 08, 2021 in Current Status |