Credit Card Processing Problem, Intermittent TSDR Problems and TMOG Browser Issue
Credit Card Processing Problem
The USPTO storefronts are currently experiencing intermittent problems with online credit/debit card payment processing. Please submit payment using an alternative payment method, such as:
Patents
- by attaching a fee transmittal form (e.g., PTO/SB/17) with deposit account authorization in EFS-Web;
- by faxing in a credit card authorization form PTO-2038 to the USPTO Central Fax 571-273-8300;
- or by sending in a credit card authorization form PTO-2038 through Priority Mail Express(formerly Express Mail) from the United States Postal Services (USPS) in accordance with 37 CFR 1.10.
Facsimile submission of the basic national fee for national stage under 35 U.S.C. 371 is not accepted. Submissions that require successful online payment, such as ePetitions and Pre-grant publication submissions, are unavailable at this time.
If you have any questions, contact the Patent EBC by phone at 866-217-9197 or by email at ebc@uspto.gov
Trademarks
Customers with an established deposit account or EFT account are still able to pay the required fees via those accounts. In addition, forms that do not require a fee payment can still be filed.
If your deadline is today and the document requiring a fee payment cannot be filed electronically, you must use an alternative method of filing. Please visit the TEAS Outage page for information concerning Trademark alternative filing methods.
If you have any questions, contact the TEAS Team by email at TEAS@uspto.gov.
Intermittent TSDR Problems
The Trademark Status and Document Retrieval (TSDR) system is currently experiencing intermittent technical difficulties and users may be unable to access the database. The problem is being addressed by staff at the USPTO. We sincerely apologize for any inconvenience this may have caused.
Users will be notified when the issue is resolved.
TMOG Browser Issue
Due to temporary technical difficulties, you will need to use a web browser other than Internet Explorer, such as Chrome or Firefox, to access the TMOG. The USPTO is working to fix the issue and we apologize for the inconvenience.
Posted at 11:06AM Nov 11, 2014 in Current Status |