The Office of Patent Training (OPT) is committed to educational leadership, excellence and quality in our products and services by providing innovative and progressive training environments for our employees and training in coordination with our community partners.
Customer service is a hallmark of the Patents organization. Stakeholder Outreach and Patents Ombudsman Program (SOPOP) is a single office under the Deputy Commissioner for Patent Quality that can help patent applications get back on track – whether your concern is with the initial filing of your patent application, how your application is being examined, or post examination practice that leads to your patent issuing. Each inquiry is monitored through completion, and we monitor our issue clearance rate to ensure our timeliness. By incident tracking, this Office not only ensures complete issue handling to our customer’s satisfaction but also allows us to perform incident management and inquiry-based trend analysis.