DAY 1: March 25, 2015
MORNING SESSION - INTRODUCTION TO THE ENHANCED QUALITY INITIATIVE AND DISCUSSION OF THE IMPORTANCE OF QUALITY
| Time | Subject |
|---|---|
| 8:30 to 8:40 am | Welcome. |
| 8:40 to 9:00 am | Opening Remarks. |
| 9:00 to 10:30 am | Perspectives on the Importance of Quality. Speakers to include corporate counsel, private practitioners, academics, economists, and jurists. |
| 10:30 to 10:45 am | Break. |
| 10:45 to 12:00 pm | All Audience Discussion of Key Aspects of Quality |
| 12:00 to 1:00 pm | Break for lunch. |
AFTERNOON SESSION - PROVIDING THE BEST POSSIBLE WORK PRODUCTS
| Time | Subject |
|---|---|
| 1:00 to 1:30 pm | Pillar 1: Overview of Currently Available Improvements. |
| 1:30 to 1:45 pm | Introduction of Proposals 1 and 2. |
| 1:45 to 2:30 pm | All Audience Discussion of Proposals 1 and 2. |
| 2:30 to 2:45 pm | Break. |
| 2:45 to 4:45 pm | Brainstorming for Pillar 1 in General and Proposals 1 and 2. Small group break-out session to be followed by sharing of ideas with all audience. |
| 4:45 to 5 pm | Concluding Remarks. |
DAY 2: March 26, 2015
MORNING SESSION - ESTABLISHING APPROPRIATE QUALITY METRICS
| Time | Subject |
|---|---|
| 8:30 to 8:45 am | Welcome. |
| 8:45 to 9:15 am | Pillars 1 and 2: Overview of Currently Available Improvements and the Quality Composite. |
| 9:15 to 9:30 am | Introduction of Proposals 3 and 4. |
| 9:30 to 10:15 am | All Audience Discussion of Proposals 3 and 4. |
| 10:15 to 10:30 am | Break. |
| 10:30 to 12:30 pm | Brainstorming for Pillars 1 and 2 in General and Proposals 3 and 4. Small group break-out session to be followed by sharing of ideas with all audience. |
| 12:30 to 1:30 pm | Break for lunch. |
AFTERNOON SESSION - IMPROVING THE CUSTOMER EXPERIENCE AND PROVIDING EXCELLENT CUSTOMER SERVICE
| Time | Subject |
|---|---|
| 1:30 to 2:00 pm | Pillar 3: Overview of Currently Available Improvements. |
| 2:00 to 2:15 pm | Introduction of Proposals 5 and 6. |
| 2:15 to 3:00 pm | All Audience Discussion of Proposals 5 and 6. |
| 3:00 to 3:15 pm | Break. |
| 3:15 to 5:15 pm | Brainstorming for Pillar 3 in General and Proposals 5 and 6. Small group break-out session to be followed by sharing of ideas with all audience. |
| 5:15 to 5:30 pm | Concluding Remarks and Next Steps. |