Notices of possible system outages
TEASi Payment Error Message, and TSDR Image Issues
TEASi - Subsequent Designation to International Registration Form - Payment Error Message
We are currently experiencing technical difficulties with our payment system for customers using the Subsequent Designation form. Users of this form may receive an “Internal Failure” error message after submitting payment information. Although the financial portion of the transaction completed, a technical glitch prevented the subsequent designation form from updating with the payment information. The problem is being addressed by staff at the USPTO. We sincerely apologize for any inconvenience this may cause. If you received this error message, please e-mail Madrid Processing Unit at email@example.com immediately and include the following information:
- your name
- telephone number
- date of submission
- international registration number.
TSDR Image Issues
Trademark Status and Document Retrieval (TSDR) is currently experiencing a problem with the display of some mark images. The images themselves are unaffected and TESS is displaying them correctly. In addition, some PDF documents filed via TEAS, between April 29 and May 1, are not displaying properly in TSDR.
The USPTO is aware of these problems and they are being addressed by staff at the USPTO. We sincerely apologize for any inconvenience this may cause. We hope to have these problems resolved soon and appreciate your patience.
Posted at 08:55AM May 09, 2013 in Current Status |