Director's Forum: A Blog from USPTO's Leadership
A Day Like Any Other...
Blog by Under Secretary of Commerce for Intellectual Property and Director of the USPTO David Kappos
“It is probably safe to say this week did not turn out like anyone had originally planned.” I first used those words in this blog more than two-and-a-half years ago when the “Snowmageddon” snowstorm crippled the Washington, D.C. area. And like February 2010, this week’s “Frankenstorm” of Hurricane Sandy brought much of the East Coast to a standstill.
Despite the emergency circumstances and federal government closures, the USPTO and its employees shifted gears and performed admirably, demonstrating our leadership in telework for government agencies. During a natural disaster that closes our offices, USPTO employees must first care for their homes and families. And yet once everything was in order this week, they still showed an extraordinary ability to carry on business as usual in the face of extreme challenges.
Despite the emergency government shut down on Monday and Tuesday, our patents and trademarks teams nonetheless averaged more than 70% productivity. A remarkable achievement, considering many of our examiners couldn’t participate because of widespread power outages. Our Trademark Assistance Center—the call center for trademark owners and attorneys to contact with general questions about the trademark process—was fully operational during the Hurricane Sandy closure, with 100% participation from the work-at-home employees.
This level of performance does not come easily and it does not come overnight. Under the guidance of our telework coordinator Danette Campbell, we created and implemented the systems and processes necessary for a premier telework program. Events like this week’s hurricane remind us how far we’ve come in service to the public and to our employees. And I thank our employees for the tremendous job they’ve done to make our telework program world class.
All of us at the USPTO are thinking of our families, friends, colleagues, and fellow Americans who are suffering hardships because of this natural disaster. We wish them comfort, safety, and a return to “normal” as soon as possible.