US 9,813,881 B2
Messaging automatic response service server and method for transceiving automatic response service message with mobile device
Hak-jun Kim, Seoul (KR); Min-chul Kim, Seoul (KR); Kyu-ho Lee, Yongin-si (KR); and Sang-hoon Yeo, Seoul (KR)
Assigned to KT CORPORATION, Seongnam-si, Gyeonggi-do (KR)
Appl. No. 14/772,813
Filed by KT Corporation, Seongnam-si (KR)
PCT Filed Nov. 27, 2013, PCT No. PCT/KR2013/010870
§ 371(c)(1), (2) Date Sep. 4, 2015,
PCT Pub. No. WO2014/137056, PCT Pub. Date Sep. 12, 2014.
Claims priority of application No. 10-2013-0024494 (KR), filed on Mar. 7, 2013.
Prior Publication US 2016/0014580 A1, Jan. 14, 2016
Int. Cl. H04M 11/10 (2006.01); H04W 4/16 (2009.01); H04W 4/12 (2009.01); H04M 3/493 (2006.01); H04L 12/58 (2006.01); H04M 1/64 (2006.01); H04M 1/725 (2006.01); H04W 88/18 (2009.01); H04W 4/14 (2009.01); H04M 3/533 (2006.01); H04M 3/42 (2006.01)
CPC H04W 4/16 (2013.01) [H04L 51/02 (2013.01); H04M 3/493 (2013.01); H04W 4/12 (2013.01); H04M 1/64 (2013.01); H04M 1/72552 (2013.01); H04M 3/42382 (2013.01); H04M 3/53333 (2013.01); H04M 2203/651 (2013.01); H04W 4/14 (2013.01); H04W 88/184 (2013.01)] 17 Claims
OG exemplary drawing
 
1. A messaging automatic response service (ARS) server for transceiving an ARS text message with a mobile device, comprising:
a receiver configured to receive an ARS request text message sent by the mobile device from a message service center server;
an ARS text message generator configured to analyze the received ARS request text message and generate an ARS response text message including at least one automatic response menu text;
a transmitter configured to transmit the generated ARS response text message to the message service center server;
a state information generator configured to generate state information for an automatic response history corresponding to one or both of the received ARS request text message and the generated ARS response text message; and
a state information transmitter configured to transmit the generated state information for the automatic response history to a first apparatus of a voice ARS system,
wherein the first apparatus initiates a voice ARS service process by searching customer information of the mobile device from a second apparatus, and transmitting the transmitted state information for the automatic response history to a third apparatus of the voice ARS system, and
wherein the third apparatus is a computer telephony integration (CTI) apparatus in the voice ARS system and instructs an exchange server to connect an available counselor to the mobile device.