US 9,813,859 B2
Identifying mobile device location and corresponding support center locations to provide support services over a network
Marco J. Bohorquez, Pembroke Pines, FL (US)
Assigned to KASEYA LIMITED, Dublin (IE)
Filed by KASEYA LIMITED, Dublin (IE)
Filed on Oct. 18, 2016, as Appl. No. 15/296,565.
Application 15/296,565 is a continuation of application No. 14/948,334, filed on Nov. 22, 2015, granted, now 9,473,349, issued on Oct. 18, 2016.
Application 14/948,334 is a continuation of application No. 14/166,916, filed on Jan. 29, 2014, granted, now 9,197,994, issued on Nov. 24, 2015.
Prior Publication US 2017/0041746 A1, Feb. 9, 2017
This patent is subject to a terminal disclaimer.
Int. Cl. H04W 24/00 (2009.01); H04W 4/02 (2009.01); H04W 64/00 (2009.01); H04L 12/24 (2006.01)
CPC H04W 4/021 (2013.01) [H04L 41/042 (2013.01); H04L 41/50 (2013.01); H04L 41/5096 (2013.01); H04W 4/023 (2013.01); H04W 64/003 (2013.01); H04W 4/025 (2013.01)] 20 Claims
OG exemplary drawing
1. A method, comprising:
identifying a present location of a mobile device and a current service center assigned to the mobile device;
assigning the mobile device to a new service center location at a remote location from the current service center location based on predefined assignment criteria;
identifying a current status of a support session;
if the support session is near completion then maintaining the current support session with the current support center; and
if the support session is less than a predetermined threshold of completion then reassigning the support session to the new service center location which is closer in distance.