US 9,813,549 B2
Voice service evaluation processing method and apparatus
Yijun Liu, Shenzhen (CN); Lujia Pan, Shenzhen (CN); and Guangjian Tian, Hong Kong (HK)
Assigned to HUAWEI TECHNOLOGIES CO., LTD., Shenzhen (CN)
Filed by Huawei Technologies Co., Ltd., Shenzhen (CN)
Filed on Dec. 16, 2015, as Appl. No. 14/971,103.
Application 14/971,103 is a continuation of application No. PCT/CN2015/072609, filed on Feb. 10, 2015.
Claims priority of application No. 2014 1 0266958 (CN), filed on Jun. 16, 2014.
Prior Publication US 2016/0105544 A1, Apr. 14, 2016
Int. Cl. H04M 15/00 (2006.01); H04M 3/22 (2006.01); G06F 17/30 (2006.01); G06Q 10/06 (2012.01)
CPC H04M 3/2227 (2013.01) [G06F 17/30 (2013.01); G06Q 10/06 (2013.01)] 14 Claims
OG exemplary drawing
 
1. A voice service evaluation processing method, comprising:
acquiring attribute data related to a voice service;
using a clustering algorithm to cluster the attribute data related to the voice service, so as to acquire a preset quantity of attribute data clusters;
calculating, according to the attribute data in the clusters, cluster measurement indicator values corresponding to the clusters;
ranking the clusters according to the cluster measurement indicator values corresponding to the clusters, so as to acquire a quality ranking result;
using a machine learning method to train the quality ranking result, so as to acquire voice service evaluation model;
acquiring record data related to a to-be-evaluated voice service;
evaluating the record data related to the to-be-evaluated voice service by the voice service evaluation model;
acquiring an evaluation value of the record data related to the to-be-evaluated voice service; and
performing, according to the evaluation value, evaluation processing on the to-be-evaluated voice service.