US 9,813,308 B2
Statistical monitoring of customer devices
Azim Nasir, Foxboro, MA (US); Andre R. Turner, Belmont, MA (US); Hong Xiao, Acton, MA (US); and Dongchen Wang, Concord, MA (US)
Assigned to Verizon Patent and Licensing Inc., Basking Ridge, NJ (US)
Filed by Verizon Patent and Licensing Inc., Basking Ridge, NJ (US)
Filed on Jun. 4, 2014, as Appl. No. 14/295,787.
Prior Publication US 2015/0358218 A1, Dec. 10, 2015
Int. Cl. G06F 15/173 (2006.01); H04L 12/24 (2006.01); H04L 12/28 (2006.01); G06Q 30/00 (2012.01); G06Q 10/00 (2012.01)
CPC H04L 41/5025 (2013.01) [H04L 12/2823 (2013.01); H04L 41/0803 (2013.01); H04L 41/5009 (2013.01); H04L 41/5061 (2013.01); G06Q 10/20 (2013.01); G06Q 30/012 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method, comprising:
receiving, by a network device, configuration information for monitoring, via a network, control data for a monitored customer device, wherein the configuration information includes:
an upper control limit and a lower control limit of the control data for the monitored customer device, the upper control limit and the lower control limit corresponding to a measured maximum value and minimum value over a particular time period when the monitored customer device is initially installed at a customer premises, and
business rules for responding to an event where the control data is outside the upper control limit and the lower control limit;
obtaining, by the network device and in response to receiving the configuration information, original equipment manufacturer (OEM) or service provider recommended limits for the control data;
comparing, by the network device, the upper control limit and the lower control limit to the recommended limits;
validating, by the network device, the upper control limit and the lower control limit to create a validated upper control limit and a validated lower control limit when the upper control limit and the lower control limit are within the recommended limits;
storing, by the network device and in a memory, the validated upper control limit and the validated lower control limit associated with the monitored customer device;
receiving, by the network device and from the monitored customer device, an indication of an out-of-bounds event, wherein the out-of-bounds event includes a device identifier for the monitored customer device, an event identifier, and a detection method for at least one instance where the control data is outside the validated upper control limit and the validated lower control limit;
determining, by the network device and based on the business rules, whether the out-of-bounds event constitutes an actionable event; and
initiating, by the network device and based on the business rules, the device identifier, the event identifier, and the detection method, an action responsive to the out-of-bounds event, when the out-of-bounds event constitutes the actionable event.