US 9,813,254 B2
System and method for providing real-time assistance regarding a cloud-based application
Andrew Fear, Austin, TX (US)
Assigned to Nvidia Corporation, Santa Clara, CA (US)
Filed by Nvidia Corporation, Santa Clara, CA (US)
Filed on Sep. 4, 2013, as Appl. No. 14/17,695.
Prior Publication US 2015/0067745 A1, Mar. 5, 2015
Int. Cl. H04L 12/18 (2006.01); H04N 7/15 (2006.01); A63F 13/00 (2014.01)
CPC H04L 12/1813 (2013.01) [A63F 13/00 (2013.01); H04L 12/1827 (2013.01); H04N 7/155 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A system for providing real-time assistance regarding a cloud-based application, comprising:
an assistance request receiver operable to receive from a user requesting assistance an assistance request regarding said cloud-based application;
a rendered video stream diverter associated with said assistance request receiver and operable to reroute an original rendered video stream associated with said user requesting assistance to a user providing assistance; and
a modification receiver associated with said assistance request receiver and operable to receive from said user providing assistance at least one modification regarding said original rendered video stream without having to modify said cloud-based application, a stream transmitter associated with said modification receiver operable to transmit a modified rendered video stream toward said user requesting assistance that has been modified based on said at least one modification.