Monthly Status of Services

   The Office of Public Records (OPR) processes and fills orders for both
certified and uncertified copies of Patent and Trademark Office
documents and records assignments and other documents related to title.
This is an update of actual processing time for orders filled during the
month of December 1999:

Document Services

Certified Documents                    Goal            Actual
                                                       Processing
                                                       Time

Patent Application-As-Filed,            7 days          5 days
Expedited
Patent Application-As-Filed,           17 days         11 days
Regular
Patent Related File Wrapper            25 days         20 days*
Patent Copy                            10 days          7 days
Patent Assignments                     10 days          8 days

Trademark Application-As-               7 days          6 days
Filed, Expedited
Trademark Application-As-              17 days         10 days
Filed, Regular
Trademark Related File                 25 days         21 days*
Wrapper
Trademark Assignments                  10 days          7 days
Trademark Registration,                 5 days          5 days
Expedited
Trademark Registration,                14 days          8 days
Regular

Uncertified Documents

Special Patent Copies                  24 hours        24 hours
Regular Patent Copies                   3 days          3 days
Plant Patents                           3 days          2 days
Patent Assignments                     10 days          5 days
Patent Related File Wrapper            25 days         23 days*

Express Trademark Copies                3 hours         0 hours**
Special Trademark Copies               24 hours         0 hours**
Regular Trademark Copies                3 days          3 days
Trademark Assignments                  10 days          3 days
Trademark Related File                 25 days         14 days
Wrapper

* Includes turnaround times for files on official search and file
reconstruction.
** No orders filled during the reporting month of December.

During the month of December 1999, a total of 18,367 public orders
(31,209 copies) were filled and closed, or 7,054 orders more (7,582
copies less) than the FY-00 planning number of 11,313 orders (38,791
copies) to be closed for this month. The average turnaround times for
products remain in expected ranges.

Due to varying availability of media, customers will not be advised when
orders are not delivered within the published goal periods. However,
customers will be advised if any unexpected delay in their order has
been identified. Customers should use the above actual days to mail for
each product as a guide as to when they can expect their orders. In
determining expected delivery times, the day an order is received in the
Office is calculated as "day zero." The next business day is "day one."

Customers are encouraged to fax orders for copies directly to
Dissemination Support Division at (703) 308-9759 and to pay by PTO
Deposit Account, MasterCard, Visa, American Express or Discover. Copy
orders may also be placed through the Internet by accessing the PTO home
page at www.uspto.gov and selecting the "Order Copies" option.
Information on the status of pending orders may be obtained by calling
(703) 308-9726 or 1 (800) 972-6382 (outside the Washington, DC Metro
area), or via E-mail: dsd@uspto.gov.

Assignment Services

The Assignment Division is currently mailing recordation notices for
documents received in the Office of Public Records on October 12, 1999.
The cycle time to process, record, and mail notices is 81 calendar days.

January 5, 2000                                            WESLEY H. GEWEHR
                                              Administrator for Information
                                                              Dissemination