Status of Document Delivery Services

   The Office of Public Records (OPR) processes and fills orders for both
certified and uncertified copies of Patent and Trademark Office
documents and records assignments and other documents related to title.
This is an update of actual processing time for orders filled during the
month of November 1999:

Certified Documents                     Goal            Actual

Patent Application-As-Filed,             7 days          4 days
Patent Application-As-Filed,            17 days         11 days
Patent Related File Wrapper             25 days         48 days*
Patent Copy                             10 days          7 days
Patent Assignments                      10 days          7 days

Trademark Application-As-                7 days          4 days
Filed, Expedited
Trademark Application-As-               17 days          9 days
Filed, Regular
Trademark Related File                  25 days         26 days*
Trademark Assignments                   10 days          9 days
Trademark Registration,                  5 days          4 days
Expedited Trademark Registration,       14 days          7 days

Uncertified Documents                   Goal            Actual

Special Patent Copies                   24 hours        11 hours
Regular Patent Copies                    3 days          2 days
Plant Patents                            3 days          2 days
Patent Assignments                      10 days          6 days
Patent Related File Wrapper             25 days         18 days*

Express Trademark Copies                 3 hours         1 hours
Special Trademark Copies                24 hours         6 hours
Regular Trademark Copies                 3 days          2 days
Trademark Assignments                   10 days          3 days
Trademark Related File                  25 days         17 days*

* Includes turnaround times for files on official search and file

During the month of November 1999, a total of 19,631 public orders
(30,722 copies) were filled and closed, or 8,318 orders more (8,069
copies less) than the FY-00 planning number of 11,313 orders (38,791
copies) to be closed for this month. The average turnaround times for
products remain in expected ranges.

Due to varying availability of media, customers will not be advised when
orders are not delivered within the published goal periods. However,
customers will be advised if any unexpected delay in their order has
been identified. Customers should use the above actual days to mail for
each product as a guide as to when they can expect their orders. In
determining expected delivery times, the day an order is received in the
Office is calculated as "day zero." The next business day is "day one."

Customers are encouraged to fax orders for copies directly to
Dissemination Support Division at (703) 308-9759 and to pay by PTO
Deposit Account, MasterCard, Visa, American Express or Discover. Copy
orders may also be placed through the Internet by accessing the PTO home
page at and selecting the "Order Copies" option.
Information on the status of pending orders may be obtained by calling
(703) 308-9726 or 1 (800) 972-6382 (outside the Washington, DC Metro
area), or via E-mail:

Assignment Division

The Assignment division is currently mailing recordation notices for
documents received in the Office of Public Records on Sep. 21, 1999. The
cycle time to process, record, and mail notices is 64 calendar days.

December 6, 1999                                           WESLEY H. GEWEHR
                                              Administrator for Information