Published on: 12/03/2018 13:11 PM
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Our 2018 Patent Quality Chat webinar series closes out on Dec. 11, from noon to 1 p.m. ET, with “Customer Perceptions of Patent Quality and New Customer Experience (CX) Initiative.”
Learn how the USPTO measures and monitors customer perceptions of patent examination quality, and about our new initiative related to customer experience. We will also discuss the most recent findings from the semi-annual external quality survey and how that information is used in conjunction with our internal quality review program. This webinar would be of interest to all those involved in patent prosecution, measuring patent quality, or incorporating user feedback in quality improvement activities.
Before and during the event, please send your input and questions to patentquality@uspto.gov. We look forward to hearing your thoughts and answering your questions about how we use customer feedback to drive quality improvements.
No registration is necessary to attend. More information, including how to attend, is available on our event page.
The USPTO presents the Patent Quality Chat webinar series as a part of our continuous efforts to improve patent quality.
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