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Public User's Meeting

Public Records Division/Public Information Services Division
Public User's Meeting
September 19, 2007 2:00 p.m.
Jefferson Building Conference Center

The Public User's Meeting was held at 2:00 p.m. in the 1st floor conference room 1D70/1D80 of the Jefferson Building at 500 Dulany Street on the USPTO campus in Alexandria, Virginia. Martha Sneed, Manager of PISD, chaired the meeting. There were 5 members of the public in attendance.


Monthly parking will be reinstated for Public Searchers who possess yellow USPTO security badges. Searchers can apply for parking permits at the East Garage office of Colonial Parking, Inc.

Public Search Facility Update

Office of Corporate Services (OCS) will be installing new microfilm reader/printers next week to coincide with the start of the new fiscal year.

The cell phone booth discussed at previous meetings has been installed on the first floor in the PSF. This is a pilot program to see if it meets usage needs and requirements from the public. PSF staff is seeking feedback from the public on the convenience, availability, usage, etc. Question: Can something be put on the 2nd floor where the phones are located, i.e. closing the area off and carpeting the walls to buffer noise? This question will be forwarded to Facilities.

The lighting survey has been completed. A number of people expressed concern about the lighting situation, pro and con. A formal presentation is planned for the October Public User Meeting. More flexible arrangements with the lighting may be made.

Question: Is there a tally of the lighting survey results? Information will be presented at the meeting in October.

Comment: The men's restroom in PSF still has a problem with odor control/cleaning. The PSF staff is seeking feedback from users about changes with cleaning in the facility, good or bad. Users can send comments to the PSF e-mail address. There have also been complaints about roaches in South Tower on the 2nd floor. Facility Helpdesk has been notified and a ticket number generated.

A new version of UPWS is coming. It will require users to change their password every ninety days. The new version is due the last weekend in October. Limited beta testing will be made available to any users who wish to participate. There be approximately 3-4 days of beta testing.

Question: Will it be possible to add a subject line in the new version of UPWS? Will check on it.

There are still complaints from users about the flip rate. It is still slow. The Helpdesk says that there is nothing wrong with the flip rate. Users were invited to send complaints about the flip rate to the Helpdesk including the time of day, workstation number and the database accessed. When experiencing a problem from outside the PSF, the user should call the toll-free information number (800-786-9199) and report a problem with the website.

Public Records Division Update

Construction outside the North and South Tower building has caused a change of the location for the shuttle pickup/drop off. The pickup/drop off location for the Crystal City PTO shuttle has moved. For now it is several feet down from the original location. The Carlyle shuttle is navigating through construction debris, so far the pickup/drop off points are the same but may change in the near future. Building management has said this phase of construction should be wrapped up by January 2008. Garage access is also impacted by the construction work going on. Those people accessing the garage for parking must be very alert during the on going work since it is one-way in/out.

The lease for PTO at South Tower is set to expire March of 2009.

There is shuttle service in Crystal City that will loop to the Metro between the hours of 6:30am – 8:00pm daily, (instead of 5:30 am – 11:00 pm)

The meeting was adjourned at 2:40pm.

Next meeting is October 17, 2007, Jefferson Conference center room 1D70/1D80 at 2:00pm.

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Last Modified: 9/29/2009 4:14:45 PM