e-OA Testimonials

e-Office Action Customer Feedback

Participants of the USPTO's e-Office Action program have provided comments about their experience with e-Office Action. If you are interested in submitting your feedback about PAIR or e-Office Action, please send an e-mail with your comments to PAIR@USPTO.gov.


"Using e-Office Action has made our practice more efficient. It is great to be immediately notified by email as soon as a new communication is issued by the PTO. It means we do not wait for the Office Action to arrive in the mail, which can take several days for those of us on the west coast. We can access the communications immediately and report them to clients promptly. I also appreciate being able to tell, right in the email notification, which case has received an action. It is especially helpful when I am away from the office, to have the information right there on my Blackberry."
-Karen Canady, Ph.D., Esq., Los Angeles CA

"I am thrilled with the e-Office Action program! It has streamlined our whole IP process and reduced our costs considerably. I think it is a great thing, and long overdue"
-Kevin Wills, Patent Attorney, Microvision, Inc., Redmond, WA

"I believe the e-Office Action program is a huge success and a giant leap into the 21st century. I'm sure there have been many hours of hard work put into the PAIR project and as an end user it is greatly appreciated!"
-Robyn Pyle, Patent Legal Assistant, Bracewell & Giuliani LLP, Austin, TX

"We have participated in the USPTO's e-Office Action pilot and the results have been fantastic"
-Albert Chen, Patent Attorney, Kramer Levin Naftalis & Frankel LLP, New York, NY

"While e-Office Action was not perfect when first offered as a beta program, we were still determined to join the PTO in making the important and inevitable move away from paper. The subsequent introduction of document level description really facilitated the ease of use of this program. But we have to say that the USPTO's Pair Team timely assistance with our concerns made all the difference - they are the behind-the-scenes story of E-Office Action's success.
-Jan Gardner, Oblon, Spivak, Alexandria, VA

"I feel compelled to congratulate the USPTO/PAIR team for a job well done. I particularly appreciate this consideration for the convenience of attorney users"
-Frank H. Foster, Patent Attorney, Kremblas, Foster, Phillips & Pollick, Columbus, OH

"1) I really like the program because it is easy to use and there is no waiting for mail to arrive;
2) It takes just a little bit longer to docket because instead of opening PTO envelopes, I am printing out the office actions, but it's worth it;
3) The biggest benefit is that we receive our office actions the same day as the notification. I'm also glad that the PTO isn't having to use additional resources to print and mail all the references that used to be included with the Office Actions."
-Terri Muñoz, Hamilton & Terrile, LLP, Austin, TX

"Actually, in a way we have been (at least partially) participating in the e-OA Pilot program since the beginning. Roche has joint customer numbers with each of our outside law firms so that we may access our applications in Private PAIR. When the first pilot was introduced we joined with the aid of our outside counsel Woodard Emhardt and have been participating ever since. It has been so successful that we have decided to migrate our in-house patent prosecution to electronic notification. Being a multi-national company, we currently have to scan most of our actions for electronic transmission anyway, and this opportunity allows us a chance to improve our efficiencies as well as practice a degree of paper reduction.

I have personally worked with the program since it started and I can honestly say that it is wonderful! Your team has made some vast improvements along the way and I cannot say enough about how much easier it makes life on the applicant's end. Thank you."
-Karla Dirks, Patent Specialist, Roche Diagnostics Operations, Inc., Indianapolis, IN

"I am also very happy that I opted into the pilot program. The entire system is outstanding! Well done!!"
-Robert Seldon, Patent Attorney, Los Angeles, CA

e-Office Action Support

e-Office Action Support
Full technical support is available through the Patent Electronic Business Center (EBC) at 866-217-9197 (toll-free) or 571-272-4100 from 6 a.m. to 12 Midnight Eastern Time, Monday - Friday. Limited assistance is available at all other times through USPTO's Electronic Business Support (EBS) at 1 800 786-9199 or 571-272-1000.