Quality Summit - Proposed Agenda

DAY 1: March 25, 2015

MORNING SESSION - INTRODUCTION TO THE ENHANCED QUALITY INITIATIVE AND DISCUSSION OF THE IMPORTANCE OF QUALITY

8:30 to 8:40 amWelcome.
8:40 to 9:00 amOpening Remarks.
9:00 to 10:30 amPerspectives on the Importance of Quality.
Speakers to include corporate counsel, private practitioners, academics, economists, and jurists.
10:30 to 10:45 amBreak.
10:45 to 12:00 pmAll Audience Discussion of Key Aspects of Quality
12:00 to 1:00 pmBreak for lunch.

AFTERNOON SESSION - PROVIDING THE BEST POSSIBLE WORK PRODUCTS

1:00 to 1:30 pmPillar 1: Overview of Currently Available Improvements.
1:30 to 1:45 pmIntroduction of Proposals 1 and 2.
1:45 to 2:30 pmAll Audience Discussion of Proposals 1 and 2.
2:30 to 2:45 pmBreak.
2:45 to 4:45 pmBrainstorming for Pillar 1 in General and Proposals 1 and 2.
Small group break-out session to be followed by sharing of ideas with all audience.
4:45 to 5 pmConcluding Remarks.

DAY 2: March 26, 2015

MORNING SESSION - ESTABLISHING APPROPRIATE QUALITY METRICS

8:30 to 8:45 amWelcome.
8:45 to 9:15 amPillars 1 and 2: Overview of Currently Available Improvements and the Quality Composite.
9:15 to 9:30 amIntroduction of Proposals 3 and 4.
9:30 to 10:15 amAll Audience Discussion of Proposals 3 and 4.
10:15 to 10:30 amBreak.
10:30 to 12:30 pmBrainstorming for Pillars 1 and 2 in General and Proposals 3 and 4.
Small group break-out session to be followed by sharing of ideas with all audience.
12:30 to 1:30 pmBreak for lunch.

AFTERNOON SESSION - IMPROVING THE CUSTOMER EXPERIENCE AND PROVIDING EXCELLENT CUSTOMER SERVICE

1:30 to 2:00 pmPillar 3: Overview of Currently Available Improvements.
2:00 to 2:15 pmIntroduction of Proposals 5 and 6.
2:15 to 3:00 pmAll Audience Discussion of Proposals 5 and 6.
3:00 to 3:15 pmBreak.
3:15 to 5:15 pmBrainstorming for Pillar 3 in General and Proposals 5 and 6.
Small group break-out session to be followed by sharing of ideas with all audience.
5:15 to 5:30 pmConcluding Remarks and Next Steps.