Quality Summit - Proposed Agenda

DAY 1: March 25, 2015

MORNING SESSION - INTRODUCTION TO THE ENHANCED QUALITY INITIATIVE AND DISCUSSION OF THE IMPORTANCE OF QUALITY

8:30 to 8:40 am Welcome.
8:40 to 9:00 am Opening Remarks.
9:00 to 10:30 am Perspectives on the Importance of Quality.
Speakers to include corporate counsel, private practitioners, academics, economists, and jurists.
10:30 to 10:45 am Break.
10:45 to 12:00 pm All Audience Discussion of Key Aspects of Quality
12:00 to 1:00 pm Break for lunch.

AFTERNOON SESSION - PROVIDING THE BEST POSSIBLE WORK PRODUCTS

1:00 to 1:30 pm Pillar 1: Overview of Currently Available Improvements.
1:30 to 1:45 pm Introduction of Proposals 1 and 2.
1:45 to 2:30 pm All Audience Discussion of Proposals 1 and 2.
2:30 to 2:45 pm Break.
2:45 to 4:45 pm Brainstorming for Pillar 1 in General and Proposals 1 and 2.
Small group break-out session to be followed by sharing of ideas with all audience.
4:45 to 5 pm Concluding Remarks.

DAY 2: March 26, 2015

MORNING SESSION - ESTABLISHING APPROPRIATE QUALITY METRICS

8:30 to 8:45 am Welcome.
8:45 to 9:15 am Pillars 1 and 2: Overview of Currently Available Improvements and the Quality Composite.
9:15 to 9:30 am Introduction of Proposals 3 and 4.
9:30 to 10:15 am All Audience Discussion of Proposals 3 and 4.
10:15 to 10:30 am Break.
10:30 to 12:30 pm Brainstorming for Pillars 1 and 2 in General and Proposals 3 and 4.
Small group break-out session to be followed by sharing of ideas with all audience.
12:30 to 1:30 pm Break for lunch.

AFTERNOON SESSION - IMPROVING THE CUSTOMER EXPERIENCE AND PROVIDING EXCELLENT CUSTOMER SERVICE

1:30 to 2:00 pm Pillar 3: Overview of Currently Available Improvements.
2:00 to 2:15 pm Introduction of Proposals 5 and 6.
2:15 to 3:00 pm All Audience Discussion of Proposals 5 and 6.
3:00 to 3:15 pm Break.
3:15 to 5:15 pm Brainstorming for Pillar 3 in General and Proposals 5 and 6.
Small group break-out session to be followed by sharing of ideas with all audience.
5:15 to 5:30 pm Concluding Remarks and Next Steps.