Public Records Division (PRD)/Public Search Services Division (PSSD)
Public User's Meeting
October 21, 2009 2:00 p.m.
Remsen Building Conference Center
The Public User's Meeting was held at 2:00 p.m. in the 1st floor conference room 1D04/1D14 of the Remsen Building at 400 Dulany Street on the USPTO campus in Alexandria, Virginia. Diane Lewis, Manager, Public Search Facility chaired the meeting. There was one (1) member of the public in attendance.
The USPTO will be closed Wednesday, November 11, 2009 in observance of the Veterans Day holiday.
The new (Acting) Director of the Public Records Division, Sandra Bigsby, was introduced at the meeting.
Public Search Facility Update
PubEAST 2.4 was successfully deployed to UPWS workstations.
Customer comment: PubEAST enhancements result in timesavings for searchers.
Customer comment: I have noticed document gaps when searching the Derwent database in the past. It's my understanding that the database has been updated.
Response: Please continue to report your database findings to Public Search Facility staff. The Derwent database updates are infrequent so over time there may be discrepancies.
Customer comment: Public wireless connection in the USPTO Madison Building atrium was not available Wednesday October 21, 2009 at 7:20am. I reported the incident to the USPTO Help Desk but technician was unable to provide me with information about when the connection would be restored. I entered the search facility at 8am and the wireless connection was available.
Public Records Division Update
Nothing to report.
The meeting was adjourned at 2:20pm. Next meeting is scheduled for November 18, 2009, 2:00pm in the Remsen building conference center room 1D04/1D14.