Q. Who issues User (Entrust/Direct) Certificates and how are they used?A. User Certificates are issued by the USPTO Certification Authority. The USPTO Certification Authority (CA) issues digital certificates that bind identity and other information to an electronic key used to encrypt and sign digital information. By issuing a certificate, the CA confirms the accuracy of the certificate information. The user's certificate is unique. No other certificate, from whatever source, may be used as a substitute. The user's unique certificate provides the means to identify and authenticate a USPTO customer. Additionally, it provides the means to set up, and conduct, fully encrypted sessions between the user and USPTO on confidential patent application matters. https://www.uspto.gov/ebc/registration_pair.html. . Follow the steps 1-5. You must get a customer number first, obtain a PKI certificate then use the Customer Number Upload spreadsheet to associate pending applications and patents with the customer number. Once the PKI certificate codes are received, download the software. https://www.uspto.gov/ebc/registration_pair.htmland read the Subscriber’s Agreement, then download and complete the Certificate Action Form. Have the Certificate Action Form notarized and mail the original to the Patent EBC at USPTO, Mail Stop EBC, P. O. Box 1450 , Alexandria , VA 22313.
Q. When I try to create my profile, I get an error message stating that my codes are expired, what do I do?A. Contact the Patent EBC (toll free) 1-866-217-9197 and we will have a new set of codes issued to you.
Q. I forgot my password; can I get a new one?A. No. The security office must recover the certificate and issue a new set of codes. Contact the Patent EBC (toll free) 1-866-217-9197and we will assist you in having a new set of codes issued to you.
Q. I tried to create another profile with my PKI codes but I got a message stating that they were corrupted, what do I do?A. You can only use the PKI codes one time to create a profile. Once that profile is successfully created, the codes cannot be used again. If the profile is corrupted, the security office must recover the certificate and issue a new set of codes. Contact the Patent EBC (toll free) 1-866-217-9197 and we will have a new set of codes issued to you.