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Current and planned system outages
Video Srreaming Maintenance, EFS-Web Authentication Problem and TESS Technical Problem
Maintenance is scheduled on USPTO’s video server beginning 10 p.m. Friday, February 14 and ending at 1 p.m. Sunday, February 16. Some video content may not be available during the maintenance.
In view of the official closing of the USPTO on Thursday, February, 13,the deadlines for any trademark or TTAB related filings due on February 13, will be considered as timely if filed on February 14.
Because the TEAS forms cannot be reprogrammed to accept these delayed filings, customers will need to employ workaround procedures to file these submissions.
USPTO has received feedback from Electronic Filing System-Web (EFS-Web) and Private Patent Application Information Retrieval (PAIR) users that they have been experiencing authentication problems starting on January 15.
USPTO recommends EFS-Web and Private PAIR users upgrade to Java 7 Update 51. If users continue to experience authentication problems, please contact the Patents Electronic Business Center (PEBC) by telephone at 1-866-217-9197 or by email at firstname.lastname@example.org. PEBC hours of operation Monday through Friday, from 6 a.m. to midnight.
The Free Form search screen is not currently supporting the “multiple search” function in the Trademark Electronic Search System (TESS). The “multiple search” issue is being addressed by staff at the USPTO.
We sincerely apologize for any inconvenience this may have caused.
Posted at 11:37AM Feb 16, 2014 in Current Status |