USPTO Systems Status and Availability
Friday May 10, 2013

TEASi Payment Error Message, TSDR Image Issues Resolved

TEASi - Subsequent Designation to International Registration Form - Payment Error Message

We are currently experiencing technical difficulties with our payment system for customers using the Subsequent Designation form. Users of this form may receive an “Internal Failure” error message after submitting payment information. Although the financial portion of the transaction completed, a technical glitch prevented the subsequent designation form from updating with the payment information. The problem is being addressed by staff at the USPTO. We sincerely apologize for any inconvenience this may cause. If you received this error message, please e-mail Madrid Processing Unit at immediately and include the following information:

  • your name
  • telephone number
  • date of submission
  • international registration number.

TSDR Image Issues Resolved

The USPTO is pleased to report that the TSDR problem with the display of mark images has been resolved. Please clear your individual browser cache prior to accessing TSDR. If you continue to experience technical difficulties, email TSDR@USPTO.GOV


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