USPTO Systems Status and Availability

Thursday Jan 16, 2014

EFS-Web & Private PAIR Authentication Issue and TESS Technical Problems

EFS-Web & Private PAIR Authentication Issue

USPTO has received feedback from Electronic Filing System-Web (EFS-Web) and Private Patent Application Information Retrieval (PAIR) users that they have been experiencing authentication problems starting on January 15.

USPTO recommends EFS-Web and Private PAIR users upgrade to Java 7 Update 51. If users continue to experience authentication problems, please contact the Patents Electronic Business Center (PEBC) by telephone at 1-866-217-9197 or by email at ebc@uspto.gov. PEBC hours of operation Monday through Friday, from 6 a.m. to midnight.

TESS Technical Problems

The Free Form search screen is not currently supporting the “multiple search” function in the Trademark Electronic Search System (TESS). The “multiple search” issue is being addressed by staff at the USPTO.

We sincerely apologize for any inconvenience this may have caused.