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EFS-Web, Private PAIR, and Public PAIR Issues
Customers using Internet Explorer 9 and 10 are reporting they are unable to download PDF documents provided by the USPTO. This includes forms listed on the forms web page, last 40 Acknowledgement Receipts from EFS-WEB, and Image File Wrapper documents from Private and Public PAIR. The following message is displayed when the error occurs: “Filename.pdf couldn’t be downloaded.”
Microsoft’s Knowledge Base has an article describing the issue and how to correct it. It can be found on the following page:
http://support.microsoft.com/kb/2549423. Microsoft is the best source of information for questions related to the functioning of their software.
The issue can also be circumvented by using another browser such as Mozilla Firefox.
Please contact the EBC at 1-866-217-9197 / 571-272-4100 or via email at EBC@USPTO.GOV for assistance.
Posted at 04:28PM Mar 20, 2013 in Current Status |