| US 7,469,236 B2 | ||
| Feature interaction resolution using fuzzy rules | ||
| Tom Gray, Carp (Canada); Ahmed Karmouch, Gloucester (Canada); Magdi Ahmer, Ottawa (Canada); and Serge Mankovskii, Carp (Canada) | ||
| Assigned to Mitel Networks Corporation, Ottawa, Ontario (Canada) | ||
| Filed on Jun. 21, 2005, as Appl. No. 11/157,573. | ||
| Application 11/157573 is a continuation of application No. 10/442571, filed on May 21, 2003, granted, now 6,915,285. | ||
| Application 10/442571 is a continuation of application No. 09/613537, filed on Jul. 10, 2000, granted, now 6,606,610. | ||
| Claims priority of application No. 9916234.9 (GB), filed on Jul. 09, 1999. | ||
| Prior Publication US 2005/0240547 A1, Oct. 27, 2005 | ||
| Int. Cl. G06F 15/18 (2006.01) | ||
| U.S. Cl. 706—14 [706/12; 706/46; 706/52] | 3 Claims |
| 1. A method of handling call events in a communication system having multiple agents, comprising:
assigning fuzzy parameters of various degrees of truth for defining user preferences to attributes of rules associated with
responses of said agents to said call events;
modifying said various degrees of truth based on intervening events; and
resolving interaction conflict between said agents by selecting a response having the highest degree of truth, wherein said
intervening events include state of said agents, and wherein said state includes busy is a busy state indicative of the agent
communicating by a telephone device.
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