US 7,457,614 B2
Method and system for providing assistance to vehicles with damaged wheel components
Giovanni Dasti, Monte Cremasco (Italy); and Umberto Schiavi, Fiorenzuola D'Arda (Italy)
Assigned to Pirelli Pneumatici S.p.A., Milan (Italy)
Appl. No. 10/494,465
PCT Filed Oct. 31, 2001, PCT No. PCT/IT01/00553
§ 371(c)(1), (2), (4) Date Dec. 02, 2004,
PCT Pub. No. WO03/038696, PCT Pub. Date May 08, 2003.
Prior Publication US 2005/0075767 A1, Apr. 07, 2005
Int. Cl. H04M 3/42 (2006.01); H04Q 7/38 (2006.01)
U.S. Cl. 455—414.1  [455/404.1; 455/414.2; 455/414.3; 455/422.1; 455/423] 15 Claims
OG exemplary drawing
 
1. A method for providing assistance to a distressed vehicle having a damaged wheel component, the method comprising:
authorizing establishment of a plurality of geographically diverse assistance point facilities;
authorizing establishment of a plurality of geographically diverse wheel component warehouse facilities;
receiving an assistance request regarding the distressed vehicle;
identifying an appropriate assistance point facility in a vicinity of a location of the distressed vehicle;
transmitting information to the appropriate assistance point facility;
transmitting authorization to the appropriate assistance point facility;
directing the repaired distressed vehicle, fitted with a loaner wheel component, to visit one of a plurality of dealer facilities;
providing authorization to the dealer facility to replace the loaner wheel component with a new wheel component; and
directing shipment of the loaner wheel component to one of the assistance point facilities;
wherein each assistance point facility maintains an inventory of loaner wheel components for a plurality of vehicles having differing wheel component requirements,
wherein the assistance request comprises:
information on the location of the distressed vehicle;
information on a nature of damage to the distressed vehicle's wheel component; and
information regarding wheel component requirements of the distressed vehicle;
wherein the transmitted information:
reveals the location of the distressed vehicle; and
enables identification of the loaner wheel component corresponding to the wheel component requirements of the distressed vehicle;
wherein the transmitted authorization:
authorizes a service call to be made to the distressed vehicle; and
authorizes repair of the distressed vehicle by replacing the damaged wheel component with the loaner wheel component.