CPC H04M 3/42059 (2013.01) [H04M 3/42042 (2013.01); H04M 3/436 (2013.01); H04M 3/523 (2013.01); H04M 2242/22 (2013.01)] | 20 Claims |
1. A computer-implemented method of accessing data about a caller from multiple data sources in real time, the method comprising:
connecting, by a public safety data router (PSDR), to a cloud-based repository, wherein a connection between the PSDR and the cloud-based repository is executed through a network;
requesting, by the PSDR through the network, configuration data from a device associated with the cloud-based repository;
receiving, by the PSDR, the configuration data from the device associated with the cloud-based repository;
configuring, by the PSDR based on the configuration data, communication settings of the PSDR to allow the PSDR to communicate with the cloud-based repository;
after configuration of the communication settings of the PSDR and in response to a communication being initiated by the caller:
receiving, at the PSDR, caller data comprising a unique caller identifier associated with the caller from call handling equipment;
communicating, by the PSDR based on the unique caller identifier, a request for initial information to a location information database and/or an additional data repository;
receiving, by the PSDR, the initial information;
reconfiguring, by the PSDR, the initial information from an inbound format to a different outbound format such that the initial information is readable by at least one of the call handling equipment, a computer aided dispatch system, and a public safety information management system; and
communicating, by the PSDR, the initial information to at least one of the call handling equipment, the computer aided dispatch system, and the public safety information management system;
communicating, by the PSDR based on an index or search criteria, a request for additional information to the cloud-based repository;
receiving, by the PSDR, the additional information from the cloud-based repository; and
communicating, by the PSDR, the additional information to at least one of the call handling equipment, the computer aided dispatch system, and the public safety information management system for display to a user.
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