CPC H04L 51/18 (2013.01) [G06F 9/45512 (2013.01); G06F 9/547 (2013.01); H04L 51/046 (2013.01); H04L 67/10 (2013.01)] | 20 Claims |
1. A method comprising:
executing a user-to-user messaging application in a computer system used by a human user support agent;
receiving, via a dedicated chat channel of the user-to-user messaging application, an input from the human user support agent, the input including a command for triggering a test of a human-invocable operation of a cloud-based service that operates on a first cloud-based computing platform; and
transmitting, by the user-to-user messaging application, the command from the computer system to a web service hosted on a second cloud-based computing platform via a computer network, to invoke an application programming interface (API) of the web service, wherein the second cloud-based computing platform is remote from the computer system, and wherein invocation of the API by the web service hosted on the second cloud-based computing platform initiates the test of the human-invocable operation of the cloud-based service that operates on the first cloud-based computing platform.
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