US 11,818,087 B1
User-to-user messaging-based software troubleshooting tool
Manoj Bapuji Palki, Santa Clara, CA (US); and Kapil Rastogi, Santa Clara, CA (US)
Assigned to SPLUNK INC., San Francisco, CA (US)
Filed by Splunk Inc., San Francisco, CA (US)
Filed on Mar. 21, 2022, as Appl. No. 17/700,221.
Int. Cl. G06F 15/16 (2006.01); H04L 51/18 (2022.01); G06F 9/455 (2018.01); H04L 51/046 (2022.01); G06F 9/54 (2006.01); H04L 67/10 (2022.01)
CPC H04L 51/18 (2013.01) [G06F 9/45512 (2013.01); G06F 9/547 (2013.01); H04L 51/046 (2013.01); H04L 67/10 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method comprising:
executing a user-to-user messaging application in a computer system used by a human user support agent;
receiving, via a dedicated chat channel of the user-to-user messaging application, an input from the human user support agent, the input including a command for triggering a test of a human-invocable operation of a cloud-based service that operates on a first cloud-based computing platform; and
transmitting, by the user-to-user messaging application, the command from the computer system to a web service hosted on a second cloud-based computing platform via a computer network, to invoke an application programming interface (API) of the web service, wherein the second cloud-based computing platform is remote from the computer system, and wherein invocation of the API by the web service hosted on the second cloud-based computing platform initiates the test of the human-invocable operation of the cloud-based service that operates on the first cloud-based computing platform.