CPC G06Q 30/0203 (2013.01) | 20 Claims |
1. A method, comprising:
monitoring, with a processor, content of a first communication session between a first communication endpoint of a first user and a second communication endpoint of a second user to identify specific words or gestures in the content of the first communication session;
generating, with the processor, a first survey that includes a dynamically-generated question based on the identified specific words or gestures; and
presenting or sending, with the processor, the first survey to the first user of the first communication endpoint after the first communication session is completed.
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