US 11,816,166 B2
Document routing based on document contents
Marie-Claude Cote, Montreal (CA); Alexei Nordell-Markovits, Montreal (CA); and Andrej Todosic, Montreal (CA)
Assigned to ServiceNow Canada Inc., Montreal (CA)
Appl. No. 17/279,640
Filed by SERVICENOW CANADA INC., Montreal (CA)
PCT Filed Sep. 26, 2019, PCT No. PCT/CA2019/051377
§ 371(c)(1), (2) Date Mar. 25, 2021,
PCT Pub. No. WO2020/061701, PCT Pub. Date Apr. 2, 2020.
Claims priority of provisional application 62/738,332, filed on Sep. 28, 2018.
Prior Publication US 2021/0390145 A1, Dec. 16, 2021
This patent is subject to a terminal disclaimer.
Int. Cl. G06F 16/00 (2019.01); G06F 16/93 (2019.01); G06N 3/042 (2023.01)
CPC G06F 16/93 (2019.01) [G06N 3/042 (2023.01)] 9 Claims
OG exemplary drawing
 
1. A method for determining a destination for a document, the method comprising:
a) receiving said document;
b) analyzing a content of said document using a first trained neural network to determine a destination for said document;
c) analyzing said content using a second trained neural network to determine timelines noted in said document and to determine an urgency tag based on the timelines;
d) analyzing said content using a third trained neural network to determine a severity tag indicative of a severity of consequences if said document is not addressed, said analyzing comprising performing intent analysis using the third trained neural network;
e) using a fourth trained neural network, determining a routing of said document based on at least the determined destination and determining which final destination to send said document to based at least on the severity tag and the urgency; and
f) routing said document to the final destination, thereby potentially preventing the consequence.