US 11,811,968 B2
Synchronous communication using voice and text
Shavit Matias, Tel Aviv (IL); Noam Etzion-Rosenberg, Tel Aviv (IL); Rebecca Chiou, San Mateo, CA (US); Benjamin Schlesinger, Tel Aviv (IL); Brandon Charles Barbello, Mountain View, CA (US); Ori Kabeli, Yehud (IL); Usman Abdullah, Sunnyvale, CA (US); Eric Erfanian, Bellevue, WA (US); Michelle Tadmor, Tel Aviv (IL); Aditi Bhargava, Cortlandt, NY (US); Jan Piotr Jedrzejowicz, San Francisco, CA (US); Alex Agranovich, Herzliya (IL); Nir Shemy, Tel Aviv (IL); Paul Dunlop, London (GB); Yossi Matias, Tel Aviv (IL); Kyungmin Youn, Thalwil (CH); and Nadav Bar, Tel Aviv (IL)
Assigned to Google LLC, Mountain View, CA (US)
Appl. No. 17/266,534
Filed by Google LLC, Mountain View, CA (US)
PCT Filed Jan. 8, 2019, PCT No. PCT/US2019/012723
§ 371(c)(1), (2) Date Feb. 5, 2021,
PCT Pub. No. WO2020/055446, PCT Pub. Date Mar. 19, 2020.
Claims priority of provisional application 62/729,227, filed on Sep. 10, 2018.
Prior Publication US 2021/0314440 A1, Oct. 7, 2021
Int. Cl. H04M 3/42 (2006.01); H04M 3/436 (2006.01)
CPC H04M 3/436 (2013.01) [H04M 3/42042 (2013.01); H04M 3/42136 (2013.01); H04M 2201/42 (2013.01)] 25 Claims
OG exemplary drawing
 
1. A method comprising:
accepting, by a computing device, a telephone call, from a caller device, initiated by a caller;
prior to establishing a telephone user interface that receives spoken input from a user and outputs spoken audio from the caller, executing an on-device call screening service at the computing device accepting the telephone call, wherein the call screening service is configured to output an audio user interface to the caller device and as part of the telephone call, wherein executing the call screening service comprises interrogating the caller, via the audio user interface, for additional information including a purpose of the telephone call, wherein the interrogating of the caller comprises:
receiving, by the call screening service and by a graphical user interface of the computing device accepting the telephone call, a query input by the user,
providing, via the audio user interface and to the caller, the query, and
receiving, via the audio user interface and in response to the query, the additional information as spoken audio from the caller; and
outputting, to the user and by the graphical user interface of the computing device accepting the telephone call, an indication of the additional information obtained via the audio user interface that interrogates the caller.