US 11,810,127 B2
Session signatures
Erich Zirnhelt, Williams Lake (CA)
Assigned to ServiceNow, Inc., Santa Clara, CA (US)
Filed by ServiceNow, Inc., Santa Clara, CA (US)
Filed on Nov. 9, 2021, as Appl. No. 17/454,177.
Application 17/454,177 is a continuation of application No. 15/887,256, filed on Feb. 2, 2018, granted, now 11,182,798.
Prior Publication US 2022/0067749 A1, Mar. 3, 2022
This patent is subject to a terminal disclaimer.
Int. Cl. G06Q 30/016 (2023.01); G06N 5/047 (2023.01)
CPC G06Q 30/016 (2013.01) [G06N 5/047 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A computer system, comprising:
a processor; and
a memory, accessible by the processor, the memory storing instructions that, when executed by the processor, cause the processor to perform operations comprising:
logging a plurality of session events, each session event issuing from a remote client device, and each session event comprising a corresponding session identifier (ID) and associated data;
creating, based on the session identifier, a session record, wherein the session record comprises key event flag values for a plurality of key events;
mapping the key event flag values of the session record to a corresponding combination of flag values for a session signature from among a plurality of stored session signatures;
identifying, for the session record and based on the map, the session signature from among the plurality of stored session signatures;
obtaining a value of at least one inference flag associated with the session signature; and
performing a predetermined operation based on the obtained value of the at least one inference flag.