CPC G06F 40/35 (2020.01) [G06Q 10/04 (2013.01); G06Q 10/06 (2013.01); G06Q 50/01 (2013.01); G10L 15/183 (2013.01); G10L 15/22 (2013.01); G10L 15/26 (2013.01); G06F 2203/0381 (2013.01); G10L 15/00 (2013.01)] | 20 Claims |
1. A computerized system comprising:
one or more processors; and
computer storage memory having computer-executable instructions stored thereon which, when executed by the one or more processors, implement a method comprising:
receiving content that is exchanged within a communication session (CS), wherein the content includes one or more natural language expressions that encode a portion of a conversation carried out by a plurality of users participating in the CS, wherein the content is associated with a relevance threshold for identifying one or more likely portions of the content and an additional relevance threshold for identifying a highly relevant portion of the one or more portions of the content;
determining a relevance of the content based on a content-relevance model for the first user;
identifying one or more likely-relevant portions of the content based on the relevance of the content, wherein the one or more identified likely-relevant portions of the content are likely-relevant to the first user;
identifying the highly relevant portion from a sub-portion of the one or more likely-relevant portions of the content based on both the relevance threshold and the additional relevance threshold, wherein the sub-portion is associated with the additional relevance threshold that is greater than the relevance threshold; and
generating a notification associated with the one or more identified likely-relevant portions of the content and the highly relevant portion of the content.
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