| US 7,603,625 B2 | ||
| Remote support for computer or other electronic device | ||
| Amodeo Ojeda Guillermo, Largs (United Kingdom); Gavin Munro Cameron, Renfrewshire (United Kingdom); Colin David McCall, Glasgow (United Kingdom); David William Morton, Newlands Glasgow (United Kingdom); David Robert Skeen Rogers, Wemyss Bay Renfrewshire (United Kingdom); and Andrew Wyllie, Tooting London (United Kingdom) | ||
| Assigned to Lenovo (Singapore) Pte. Ltd., Singapore (Singapore) | ||
| Filed on Feb. 01, 2007, as Appl. No. 11/669,963. | ||
| Application 11/669963 is a continuation of application No. 10/417675, filed on Apr. 17, 2003, granted, now 7,194,690. | ||
| Prior Publication US 2007/0124685 A1, May 31, 2007 | ||
| This patent is subject to a terminal disclaimer. | ||
| Int. Cl. G06F 15/00 (2006.01); G06F 13/00 (2006.01) | ||
| U.S. Cl. 715—749 [715/740] | 20 Claims |
| 1. A method comprising:
receiving a screen image of a client device;
providing the screen image to a remote device of a support agent;
receiving coordinates of a graphical icon with respect to the screen image from the remote device; and
forwarding the coordinates of the graphical icon to the client device for use in rendering the graphical icon on a screen
of the client device, wherein the rendering comprises scaling the graphical icon to fit the client device screen if a size
of the client device screen differs from a screen size of the remote device.
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