CPC H04L 41/0631 (2013.01) [H04L 41/0604 (2013.01); H04L 41/069 (2013.01)] | 20 Claims |
1. A method for recommending a similar incident, wherein the method is applied to a computer device and comprises:
obtaining alarm information of a to-be-processed incident;
obtaining incident diagnosis information of M dimensions based on the alarm information, wherein the M dimensions comprise M different perspectives of incident diagnosis, and M is an integer greater than 1;
performing processing based on the incident diagnosis information of the M dimensions, to obtain a feature of the to-be-processed incident;
determining a plurality of similarity degrees based on the feature of the to-be-processed incident and features of a plurality of historical incidents, wherein the plurality of similarity degrees represent respective similarity degrees between the to-be-processed incident and the plurality of historical incidents; and
obtaining the similar incident from the plurality of historical incidents through filtering based on the plurality of similarity degrees, and recommending the similar incident.
|