| US 7,580,906 B2 | ||
| Automated adaptive computer support system generating problem solutions having confidence levels used to determine whether human expert intervention is required | ||
| Yassine Faihe, Grenoble (France) | ||
| Assigned to Hewlett-Packard Development Company, L.P., Houston, Tex. (US) | ||
| Filed on Jul. 31, 2007, as Appl. No. 11/831,508. | ||
| Application 11/831508 is a division of application No. 11/099851, filed on Apr. 06, 2005, granted, now 7,257,514. | ||
| Claims priority of application No. 04300378 (EP), filed on Jun. 15, 2004. | ||
| Prior Publication US 2008/0040299 A1, Feb. 14, 2008 | ||
| Int. Cl. G06F 13/14 (2006.01); G06F 13/38 (2006.01); G06F 9/44 (2006.01); G06F 11/00 (2006.01) | ||
| U.S. Cl. 706—14 [706/61; 714/26] | 16 Claims |
| 1. A computer support method comprising:
applying plural solution functions in parallel to diagnostic data from a computer system being monitored;
calculating a confidence factor from the results of the plural solution functions;
if the confidence factor does not meet predefinable criteria, triggering an expert review of the results prior to delivery
of the results to the computer system; and
delivering the results either directly or following modification by an expert to the computer system without direct contact
between the expert and a computer system operator,
wherein the confidence factor indicates a likelihood that the results will be an effective solution for addressing a problem
to which the diagnostic data is related.
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