US 11,720,863 B2
Method and system for generating vehicle service content
Bradley R. Lewis, Gilroy, CA (US); Patrick S. Merg, Hollister, CA (US); Brett A. Kelley, San Jose, CA (US); and Jacob G. Foreman, Hollister, CA (US)
Assigned to Snap-on Incorporated, Kenosha, WI (US)
Filed by Snap-on Incorporated, Kenosha, WI (US)
Filed on Jan. 7, 2021, as Appl. No. 17/143,954.
Application 17/143,954 is a continuation of application No. 16/571,889, filed on Sep. 16, 2019, granted, now 10,891,597.
Application 16/571,889 is a continuation of application No. 15/609,868, filed on May 31, 2017, granted, now 10,453,036, issued on Oct. 22, 2019.
Application 15/609,868 is a continuation of application No. 14/532,983, filed on Nov. 4, 2014, granted, now 9,672,497, issued on Jun. 6, 2017.
Claims priority of provisional application 61/899,833, filed on Nov. 4, 2013.
Prior Publication US 2021/0125154 A1, Apr. 29, 2021
Int. Cl. G06F 17/00 (2019.01); G06Q 10/20 (2023.01); G06F 40/40 (2020.01); G06F 40/284 (2020.01)
CPC G06Q 10/20 (2013.01) [G06F 40/284 (2020.01); G06F 40/40 (2020.01)] 21 Claims
OG exemplary drawing
 
3. A method comprising:
receiving, by one or more processors, vehicle-service data, wherein the received vehicle-service data includes a first portion of vehicle-service data;
identifying, by the one or more processors, textual content within the first portion of vehicle-service data;
generating, by the one or more processors, metadata corresponding to the received vehicle-service data, wherein the metadata includes first metadata corresponding to the first portion of vehicle-service data;
classifying, by the one or more processors, the metadata as a first cluster within a first category of vehicle-service data clusters;
generating, by the one or more processors, vehicle-service content based on the metadata;
determining, by the one or more processors, the metadata corresponds to multiple symptoms reported on a repair order;
determining, by the one or more processors, a recommended order for performing repair procedures on vehicles exhibiting the multiple symptoms; and
generating, by the one or more processors, additional metadata that indicates the recommended order for performing repair procedures,
wherein generating the vehicle-service content is further based on the additional metadata, and the vehicle-service content indicates the recommended order for performing repair procedures.