| US 7,571,226 B1 | ||
| Content personalization over an interface with adaptive voice character | ||
| Hadi Partovi, San Francisco, Calif. (US); Roderick Steven Brathwaite, Livermore, Calif. (US); Angus Macdonald Davis, Sunnyvale, Calif. (US); Michael S. McCue, Los Gatos, Calif. (US); Brandon William Porter, Mountain View, Calif. (US); John Giannandrea, Palo Alto, Calif. (US); Eckart Walther, Redwood City, Calif. (US); and Zhe Li, Daly City, Calif. (US) | ||
| Assigned to TellMe Networks, Inc., Mountain View, Calif. (US) | ||
| Filed on Mar. 13, 2000, as Appl. No. 9/523,853. | ||
| Application 09/523853 is a continuation of application No. 09/426102, filed on Oct. 22, 1999, granted, now 6,807,574. | ||
| Int. Cl. G06F 15/16 (2006.01); G06F 15/173 (2006.01) | ||
| U.S. Cl. 709—224 [709/203; 709/217; 709/219; 709/226] | 17 Claims |
| 1. A method performed by a voice portal, comprising:
receiving a call from a caller, where the call includes identifying information;
identifying a first voice character, using the identifying information, to be used by the voice portal when audibly interacting
with the caller;
detecting a speaking voice associated with the caller through the voice portal interaction with the caller;
identifying a second voice character using the detected speaking voice associated with the caller;
changing from the first voice character to the second voice character when further audibly interacting with the caller;
through interacting with the caller via the voice portal, automatically detecting caller behavior indicative of a situation
where caller experience would improve upon an adjustment to the second voice character; and
adjusting the second voice character in response to detecting such caller behavior;
permitting the caller to select a third voice character; wherein, the selecting the third voice character comprises the caller
selecting the background music and controlling the verbosity of prompts;
applying the third voice character when further audibly interacting with the caller.
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