US 11,706,468 B1
CPE monitor and data collection with signature-based event analysis
Heitor J. Almeida, Yorktown Heights, NY (US); Pallavi Ghosh, Massapequa, NY (US); and John Markowski, Smithtown, NY (US)
Assigned to CSC Holdings, LLC, Bethpage, NY (US)
Filed by CSC Holdings, LLC, Bethpage, NY (US)
Filed on Dec. 31, 2020, as Appl. No. 17/139,654.
Int. Cl. H04N 21/24 (2011.01)
CPC H04N 21/24 (2013.01) 27 Claims
OG exemplary drawing
 
1. A computer-implemented method, comprising:
establishing, by a headend device during a first timeframe, a first connection to a customer premise equipment (CPE) device;
transmitting, by the headend device, a CPE data collection instruction to the CPE device over the first connection;
terminating, by the headend device, the first connection to the CPE device in response to transmitting the CPE data collection instruction;
checking, by the headend device, whether a CPE data package that is being generated by the CPE device in response to the CPE data collection instruction is a complete CPE data package that is ready for transmission to the headend device;
determining, by the headend device in response to an absence of the complete CPE data package, a plurality of second timeframes for establishing a second set of connections to the CPE device to provide a plurality of opportunities for the CPE device to transmit the complete CPE data package to the headend device;
establishing, by the headend device, the second set of connections to the CPE device during the plurality of second timeframes; and
receiving, by the headend device, the complete CPE data package from the CPE device over a respective connection from among the second set of connections.