CPC H04H 60/29 (2013.01) [H04H 20/78 (2013.01); H04L 43/062 (2013.01); H04L 43/065 (2013.01)] | 13 Claims |
1. A cable distribution system that is connected to a plurality of customer devices through a transmission network that provides data to said plurality of customer devices, where said cable distribution system includes a processor, where said cable distribution system performs the steps of:
(a) receiving by a traffic monitoring system from a customer management system a first request for a reboot of one of said plurality of customer devices;
(b) said traffic monitoring system providing a second request for said reboot of said one of said plurality of customer devices to said one of said plurality of customer devices in response to receiving said first request;
(c) said traffic monitoring system receiving a third request for a subsequent reboot of one of said plurality of customer devices;
(d) said traffic monitoring system in response to receiving said third request for said subsequent reboot determining whether said one of said plurality of customer devices is currently rebooting, and in response, not providing a request for said subsequent reboot of said one of said plurality of customer devices.
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